How long does the design take?
Our usual turnaround time depends on the complexity and the scope of the project.
I have a rush order. Can you expedite it?
We offer 1-2 (two) day production on many of our products. We can provide an estimate upon request.
How many proofs do I receive before the order goes into production?
With our usual turnaround you will receive initial proofs within 24-48 business hours (specified by the product). We'll send you one proof for business cards, flyers and brochures. For logos, we will provide you with 2 (two) initial variations for you to consider. You may refer to Graphic Design Packages for details.
What process do you use for printing?
We print using CMYK four color process. PMS colors are available for some projects.
Your print item(s) will go into production after your order has been entered and the transaction approved. If you have your own artwork, please upload your print ready files via site chat 💬 for mobile orders (15 MB Max per file); via "Upload File" button on thank you page for desktop orders (20 MB Max per file) or email your artwork to us for printing clearance. You must view and approve your proof(s) with our printing department prior to start of the production. To ensure the best results possible, we suggest that you get familiar with our print guidelines. Single pager PDFs are preferred for each file - front, back, UV mask, Foil mask, etc. In addition to PDF files, we also accept JPEG & TIFF files. Other acceptable file types are EPS and AI files. These file types may delay the overall proofing process as they will need to be reviewed by our team manually. To avoid pixelation and poor quality we highly recommend using resolution of 300 DPI (Dots Per Inch). If you are experiencing difficulties in converting your files, please do not hesitate to reach out to us. All artworks must be saved with CMYK profile only. We can assist you in converting your RGB files, nevertheless, please be advised that the colors will not print the same as viewed on computer, phone or tablet screen. Please note that final layout proofing is your responsibility. Make sure to carefully examine your artwork prior to submitting your job for production. Any jobs that have been approved and processed for printing cannot be changed later. We will not be held liable nor responsible for customer errors such as - wrong sizes, poor artwork quality, misspellings, etc.
Orders are processed in the order they are received and shipped from our location in Miami, Florida via UPS Ground and UPS 2nd Day Air. We ship to all 50 U.S. states and follow the standard methods available by UPS. Orders are usually processed and shipped within 3-5 business days* from the time the order is placed. Orders placed before 10:00 AM EST will be processed and sent to production the same business day. Orders placed after 10:00 AM EST will be processed and sent to production the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed and sent to production the following Monday and shipped within 3-5 business days*. International patrons, before placing an online order please add a note in the field at checkout stage with the country name e.g. AUSTRALIA and select "Pick Up" prior to payment. Once your order is ready, you will receive an invoice from our billing department for your shipping charges. Shipping charges are calculated based on destination, weight and dimensions of your order. *Turnaround time for artwork ready orders (when design is provided by customer) may vary depending on product type. Please refer to product info section.
If you are not completely satisfied with your purchase, you can return it to us within 30 days from the date your order was shipped. Original shipping charges are non refundable. Returns postmarked within 15 days from the day your shipment date get free return shipping. Returns postmarked after 15 days from the shipped date will be deducted an applicable fee for return shipping from your order. Free return label is only valid for 48 contiguous United States and only 1 time per order. Refunds will be processed within approximately 5 to 10 business days after we receive your return. Should you receive damaged, defective or wrong item, please contact customer service immediately, also please return it to us within 30 days from the date your order was shipped.